Marine Cargo Claims

In case of loss or damage

1. Inspect the goods immediately upon receipt
   
   Should there be visible damage or suspicion of such, please mark notification on the delivery note. If the damage is found later on, send a written reclamation to the carrier immediately.
   
   
2. Please contact the nearest Chartis office immediately. Do not forward the damaged item before Chartis is involved.
   
   
3. Minimize the loss or damage
   
   Care must be taken of the damaged cargo.
   
   
4. Do not change the condition of the consignment nor the packing before a surveyor is present.

Claiming for indemnity

Please print a cargo claim notification form, fill in the required information and send it to

Chartis Europe S.A
Kasarmikatu 44
00130 Helsinki
Finland

Tel: +358 9 6860 380
Fax: +358 9 6860 3880
Claims can also be reported via e-mail to FinlandClaims@chartisinsurance.com

 Documentation of claims

  a) Bill of lading and/or other contract of carriage
  b) Commercial invoice
  c) Reclamation made to the carrier
  d) Correspondence changed with the carriers and/or other parties regarding the liability for the loss or damage
  e) Survey report, if available 
  f) Receipts and invoices regarding the repair costs
  g) Shipping invoices, packing list etc.

Should You require any further information or assistance, please don't hesitate to contact us: