Property Claims

In case of loss or damage

1. Measures to be taken immediately upon notice of the damage
   
   Steps must be taken in order to minimize the loss.
   
   
2. Survey and inspection
   
   Please notify the loss immediately to Chartis Finland.  
   
   Tel. +358 9 6860 380
   Fax +358 9 6860 3880 
   E-Mail: finlandclaims@chartisinsurance.com
   
   After office hours any acute loss has to be notified to Crawford & Co, who will send a representative to the loss scene if needed
   
   Tel.  +358 9 2513 7530 (24 h) 
   
   Crawford & Co will act as Chartis Finland representative and assists in preventing any further loss or damage (including contacts to post-loss prevention companies).
   
   
3. Police report
   
   The loss or damage has to be notified to the police, if there is reason to believe that a crime has been committed.
   
   
4. Claim application
   
   The claimant should submit an itemized claim to the insurance company. The use of a claim notification form is recommended.
   
   
5. Documentation needed in claims handling
   
   Copies of invoices and other documents (e.g. police reports, humidity survey reports, security firm reports) regarding the loss should be attached to the claim notification as soon as available.
   
   
6. Coverage Decision 
   
   Chartis Finland will handle the claim and make a written coverage decision, which will be sent to the claimant.