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  • Chartis Singapore Insurance Pte. Ltd. 
    CHARTIS Building
    78 Shenton Way
    #07-16
    Singapore 079120
  • Tel: +65 6419 3000
    Fax: +65 68357416 (Auto) 
            +65 68357417 (Others)
  • Click Here to Email Us

Corporate Travel and Group Personal Accident and Health

A. General Information
 
  1. How do I submit a claim? Where can I obtain a claim form?
    A completed claim form, along with required supporting documents, should be submitted within the notification period to the office or address listed in your policy. In general, written notice of claim should be provided to us within thirty (30) days of any event claimable or likely to be claimable under the terms of your policy, or as soon as is reasonably possible. Please note that different policies have different notification periods. Please refer to your Accident and Health or Travel Policy for complete terms and conditions.
    To download an Personal Accident/sickness claim form, please click here.
    To download a Travel claim form, please click here.

  2. Where do I submit my claim?
    Your completed claim form, along with all relevant supporting documents, can be submitted to our Claims Department by mail.

    Chartis Singapore Insurance Pte. Ltd. 
    CHARTIS Building
    78 Shenton Way
    #07-16
    Singapore 079120

  3. If I have questions about the status of my submitted claim or my claimed benefits, whom do I contact?
    You can call our Customer Service Hotline on (65) 419-3000

  4. What happens if I am unable to submit all the documents required?
    If you do not submit all the required supporting documents, the processing of your claim may be delayed because additional time is required to obtain the requisite documentation ourselves. In some situations, if you are unable to provide the required documents, we may be unable to complete the processing of your claim.

  5. I want to submit additional supporting documents in relation to my previously submitted claim. How do I submit these documents?
    You can send the supporting documents to us in the same way you submitted the original claim.
    To expedite the processing of these additional documents, please clearly write your claim reference.

  6. Are photocopies of my original receipts and documents acceptable for the purpose of processing my claim?
    Generally speaking, original receipts and supporting documents are required in order for processing. However, this will depend on the nature of the claim and the supporting documents.

  7. What should I do if I need emergency assistance during my trip?
    Please call Travel Guard Asia Pacific hotline by collect call on at (65) 6733 2552.