Your User ID
User ID is made from the 13 numeric digits in your account number, which is located on your payment stub. In the example below, the User ID is 000510226102.
Your Password
Your initial password is a combination of your five-digit billing zip code and the seven-digit “broker number” on your billing statement. The broker number is located in the left-hand column of the billing statement — below the broker name, address and telephone number. Example: If your billing zip code is 12345 and the broker number is 0067891, your password is 123450067891.
Once logged in, you will be prompted to change your password. The new password must be a minimum of 4 numeric digits.
Your Term Number
The “Term Number” equals the number of years you have been insured with us. You will need to refer to this number when making your payment. It’s located in the upper right-hand corner of the payment stub. See image of the payment stub below.
Please note:
If you have multiple policies with various expiration dates, you have multiple billing accounts that must be paid individually.
To make separate payments, repeat the steps above for each account.
To ensure payment is received before the due date, please allow 3 – 5 business days for processing.
Payments made after 8:00 pm (EST) will not be processed until the next business day.
Payments may be scheduled up to 25 days in advance of the due date on your billing statement.
If your invoice includes Past Due amounts, those amounts are due immediately.
If you received a cancellation notice: The payment due date is the one listed on the printed notice — not the due date shown on the payment Web site.
Payment on canceled policies does not guarantee coverage will be reinstated.
To make a payment on a policy pending cancellation, please contact a Private Client Group billing associate at (866) 856-6855.
