Non Auto Personal Lines Claims

If you need to file a Household Insurance claim, please notify your agent, broker or us immediately. You should submit a completed Claim Form to us as soon as possible and provide all relevant documents within thirty (30) days of the loss.

A. Documents / information required for claims submission
Damage to or loss of buildings, contents and personal effects & valuables:

• Completed claim form. 
• Original purchase receipts of the properties lost or damaged
• An estimate of repair costs. You should submit the estimate for our approval before making any repair
• Photographs of the damage. Digital photographs are acceptable
• Police report (only for loss caused by theft, burglary or robbery)

Please Note:
• In the event of loss by burglary, robbery or theft, report to the police within 24 hours and provide a copy of the police report to us.
• In the event of a fire, please obtain a report from the Civil Defence Department and provide a copy to us. 
• An on-site survey may be required.Please do not dispose of any damaged item(s) unless we have agreed in writing for you to do so. The disposal of damaged item(s) without our authorization may result in the rejection of your claim.

Third party legal liability: 
• Details of the third party including name, NRIC number, telephone number, and address, if available
• The name and address of any witnesses
• All relevant writs, summons, correspondence and documents from any third party.Do not admit liability or make any settlement with any third party without our prior written consent