Please ensure your loss notification contains the following basic information:
- Chartis U.A.E. policy number
- Date of incident / loss
- Brief circumstances / details of loss
- Estimate of loss amount
Chartis Claims
What should be expected from an insurer when a claim occurs? Prompt, skilful, knowledgeable claims service that meets your unique needs, whenever and wherever a loss occurs. This is precisely what you will receive being a customer of Chartis U.A.E.
No one can be sure when or where a loss will occur. Chartis U.A.E. is committed to providing rapid and fair loss adjustment and settlement for all clients, whether a multinational corporation or a small sole proprietorship. You can also be confident than a claim occurring outside the U.A.E. will be dealt with in a similar manner because of our international network in more than 130 countries and jurisdictions.
In the event of a loss, policyholders or beneficiaries, where appropriate, should immediately notify our claims department using either one of the following contact details:
Tel: +971 (4) 214-3434
Fax:+971 (4) 262-8709
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Claim notification
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Acknowledgment
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We will acknowledge receipt of notification showing the allocated claim number and requesting relevant documentation according to each line of business and depending on each case merits.
Investigations
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Our claims department will handle the case investigations (when necessary) and may decide to appoint a surveyor or loss adjuster.
Settlement
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Settlement will be made by cheque or bank transfer after the following 3 steps:
- Completion of the claim file (necessary documents, reports, decision on validity of claim)
- Preparation and transmission of the claim discharge or acceptance form
- Signing of discharge or acceptance form by the policyholder, insured or beneficiary