About Us News Careers Contact United Arab Emirates (AHA)


Contact Us

My Auto Insurance

Choosing the company to buy your auto insurance from has never been easier. Our comprehensive product is affordable and offers great coverage. From dent repair (that does not need painting) to car hire, you have a choice to select as much or as little coverage as you wish.

My Auto Insurance covers you for the following:
Overview Back To Top
Summary of Cover
 
BenefitsLimits
Cover against Third PartyProperty Damage - AED 5,000,000 for Comprehensive policy
Bodily Injury - determined by case by case basis and subject to statutory guidelines
Cover against Loss and DamageVehicle Value / Sum Insured
Additional Benefits
Social PerilsVehicle Value / Sum Insured
Personal EffectsUp to AED 5,000
Legal LiabilityBodily Injury – determined by case by case basis and subject to statutory guidelines
Emergency Medical ExpensesUp to AED 6,000 per person
6 Months Waiver of DepreciationVehicle Value / Sum Insured
GCC CoverIncludes GCC countries
Key ReplacementUp to AED 360 per occurrence and
Up to AED 920 per policy period
Off-road for 4x4 vehiclesVehicle Value / Sum Insured
Personal InjuryAED 20,000 per incident
Road Side AssistanceAAA Gold
Agency Repair1 year from year of manufacture

In addition, Optional Benefits such as Personal Accident, Windscreen Cover, Car Rental, Natural Perils, Dent Repair and Extended Agency Repair are available.

Optional Benefits

Personal Accident for DriverAED 200,000
Personal Accident for PassengerAED 200,000
Windscreen CoverUp to AED 5,000
Car Hire Cash BenefitAED 625 on 1st occurrence & AED 500 on 2nd occurrence
Protected No Claims Bonus2 claims and/or at-fault claim below AED 20,000
Natural PerilsVehicle Value
Dent RepairUp to 4 dents per panel
12 Months Waiver of DepreciationVehicle Value / Sum Insured
Car Hire7 days per policy period
Extended Agency Repair5 years from year of manufacture
Roadside AssistanceAAA Platinum
Details we require from you Back To Top

To issue a new My Auto insurance policy for your vehicle we will need the following information:

  • Name & Contact Details ( Passport copy with visa page / Emirates ID)

  • Date of Birth

  • Vehicle details – Make & Model, Year of Manufacture & Value (at the time of purchase or current estimated value) [Vehicle Registration copy (Both sides)]

  • UAE Driving License (validity 1 year or more) / copy of Driving License issued in USA, UK, Canada, European Union, Australia, South Africa, South Korea, Japan, Singapore, New Zealand (validity 2 years or more )

  • Is the vehicle for private use and owned by an individual? (Car Quotation / LPO / Purchase Document (wherever applicable)

  • RTA Certificate of Transfer / Purchase of Sale (wherever applicable)

  • Is the vehicle GCC specified?

  • Details of Claims registered, if any. In case no claims have been registered, No Claim Letter for the number of years no claim has been made.

Please complete the proposal form (.pdf), print and send to us by fax at +971 (4) 214 2018 with the information requested above. Alternatively you may scan and email the documents to us at servicecenter-me@chartisinsurance.com.


For renewing an existing My Auto policy:

You will be contacted 2 months prior to the registration expiry. No further documentation is necessary.

The above description is for information purposes only and should not be relied upon to justify coverage in any situation and subject to the terms and conditions and limitations of the policy.

Assistance Back To Top

In the unfortunate event of an accident and in case your vehicle is damaged and cannot be driven or if it has an oil/coolant leak, please call AAA (24x7) on 800-8181 and quote the My Auto Policy Number for immediate assistance.

For Car Hire benefit while your car is being repaired, call the service provider AAA on 800-8181 and quote your My Auto Policy Number for assistance.

In case you need assistance for fixing dents call Dent Master Assistance, at 800-DENT (3368) and quote your My Auto Policy Number for assistance.

Claims Back To Top

It is important to Contact us at +971 4 601-4455 (Sunday to Thursday between 8am to 5pm) or email servicecenter-me@chartisinsurance.com within 24 hours of an accident to notify a claim.

You can file a claim in the simple steps mentioned below:

Step 1
Obtain Police ReportPlease ensure that all details with regard to accident are entered in police report and vehicle details in it are correct. Additionally, make sure that damages on the vehicle are properly mentioned on the vehicle sketch in police report.
Step 2
Call Chartis Call Centre on
+9714 601 4455
(Sun-Thu, 8am – 5pm)
Or
Email to:
Servicecenter-me@chartisinsurance.com
  • Provide policy number and we will verify coverage.
  • We will send you an e-mail with information on claim procedure and advice which workshop to go.
  • The e-mail we send you also serves as a confirmation for the agency/non agency workshops to proceed with repair estimation.
Step 3
Send your vehicle for repair


At the workshop, provide the following:

  • Original police report

  • Copy of driving license of the driver involved in the accident as mentioned in the police report

  • Copy of registration card of the vehicle

  • Copy of the e-mail from Chartis Call Centre

Repair shop will estimate the damages and Chartis Claims Team will take their best effort to get the repairs to begin as soon as possible. After completion of repairs you can collect the vehicle by paying any additional amount to be paid (which is not included under the policy) at the workshop.

Terms and Conditions Back To Top
Click here (.pdf) to view or download the terms and conditions covering My Auto insurance policy.