Aviation and Aerospace

At the heart of our products and services lie the moments of truth when our customers experience a loss. We know that our customers have entrusted their risks and their losses to our care. That’s when the skills and expertise of our claims team will keep their losses to a minimum.

Our claims team is here to help and support policyholders with our strength, talent and our innovative approach before and after a loss.

Chartis believes that the key to successful claims handling involves the interaction of all parties. We work very closely with our appointed experts enabling us to deliver a more cost-effective service. Our staff are trained to quickly and efficiently focus on providing the most comprehensive solutions available.

We promise to provide:

• Highly responsive management
• Close cooperation with our customers
• Well informed decision making
• Sensitivity towards local customs and laws
  

Claims Resolution – we understand the value of our customer’s brand name and this concern is carried over to the decision making process regarding the claims resolution and defence strategy.

Claims Costs - we are committed to properly evaluating claims, paying appropriate settlements, controlling expenses, and maintaining adequate reserve levels.