Claims Centre
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Claims contact details for Chartis in the UK Individuals' and Business' insurance policies.
Make a Claim now >
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Chartis wins 2011 Insurance Times Fraud Prevention Initiative of the Year Award
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Average Weekly Payments
£24.0 million
Average Monthly Payments (12 month rolling)
£132.5 million
(Last updated 22 May 2012)
Industry Insights
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- A guide to managing your claims
- Reprint from Strategic Risk Magazine
- This guide looks at the claims issues topping the agenda today, whether that’s in connection with property, business interruption and liability claims, or guidance on three associated areas: fraud, absence management and reputational damage. Read more >
The claims operation that underpins every Chartis insurance policy is one of our greatest strengths.
We pride ourselves on the skills and expertise of our claims teams. Their imaginative approach to the development and delivery of claims services. And the way they think ahead, introducing those capabilities to brokers and clients even before any loss.
We know that when our customers experience a loss, it's not just about insurance. Sometimes there's a lot more to effective claim support than simply writing a cheque.
 | Claims Charter
Watch a short webcast about our Claims Charter
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Your feedback
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How you feel about your Chartis claims experience is extremely important to us. Whether positive and negative, your feedback enables us to continue growing and learning as a claims team.
We welcome you to comment on any aspect of our claims service by using the link below. All comments will be reviewed and responded to accordingly.
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How to make a Complaint
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Should you wish to complain regarding any aspect of your claim, we will address your comments seriously, carrying out the appropriate investigation and providing you with a timely response.
Please click here for a copy of the Chartis Complaints Procedure.
If you would like to write to us, please address your correspondence to:
Email: chartisclaimscentre@chartisinsurance.comPost: Chartis Europe Limited
2-8 Altyre Road
Croydon
CR9 2LG
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Your commercial lines Claims Account Relationship Team
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We pride ourselves on the quality of our claims teams and their ability to deliver service that our clients expect and can rely upon. Our Claims Account Relationship Team helps Chartis to stay close to our commercial clients.
The team facilitates action, provides advice and assistance to ensure that our clients receive the comprehensive claims service offered by Chartis.
Their main roles and responsibilities are as follows:
- Work with our claims teams across all lines and regions
- Global network, to ensure consistency of service
- Act as a conduit between Chartis companies, clients and brokers
- Maintain open communication with clients and brokers throughout the year
- Develop and execute bespoke account claims strategy for major clients
- Provide claims focal point for clients and brokers
- Address and resolve claims servicing issues
Beyond this, the Claims Account Relationship Team also takes a lead in implementing new Chartis-wide strategic claims service programmes. All are senior claims professionals with many years experience; simply among our most capable personnel. With no assigned claims caseload, they are free to focus on client service delivery and ensuring that this culture is continually instilled into Chartis’ technical and day-to-day claims operations.
Meet your Claims Account Relationship Team
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Suspicious Claims
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Here at Chartis, we have a Specialist Claims Services Team that acts as an advisory service to claims handlers dealing with cases where suspicious activity becomes a concern.
Don’t subsidise the insurance
fraudsters – Call the Cheatline
0800 328 2550
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