Claims Information – Christchurch Earthquake

The Chartis team wishes to extend its thoughts and support to all those who have suffered losses as a result of the recent Christchurch earthquake.

We will continue to update claims related information regarding this event within this section of our website, please check back regularly.

Making a Claim Back To Top

As an international insurer you can have confidence that Chartis had extensive experience in managing the aftermath of such catastrophic events.

We are committed to helping our clients to get their businesses back to normal as quickly as possible and to ensuring the claims process is straightforward and as stress-less as we can.

We encourage Chartis customers affected by the Christchurch earthquake to contact their insurance broker to make an insurance claim as soon as they are able to do so.

Alternatively brokers and clients can click here to contact a member of the Chartis earthquake response team.

Providing us with accurate, thorough information and full policy details will assist us in processing claims promptly.  Please be reassured that we are committed to promptly processing all claims, whether large or small. 

Claims Forms

To download claim forms please visit the Claims section of our website and click on either the business or personal tabs to view the available claims forms or visit the Useful Resources tab.

Contacts Back To Top

We encourage Chartis customers affected by the Christchurch earthquake to contact their insurance broker to make an insurance claim as soon as they are able to do so.  If you do not know who your broker is you can contact our Earthquake Response team directly, details follow:

Earthquake Response Hotline
Alternatively you can contact a member of the Chartis earthquake response team by calling 0800 252 474 or (09) 355 3061 between 8:00am and 5:00pm.  Emergency contacts will be available via this phone line after hours.

Earthquake Response Email
If you wish to contact our team by email you can do so by emailing nz.claims@chartisinsurance.com
Please ensure you include your full policy details and your contact details on any email correspondence.  
 
Claims Forms
To download claim forms please visit the Claims section of our website and click on either the business or personal tabs to view the available claims forms.