When settling a claim, speed and accuracy is important. Our local claims staff are equipped and trained to handle a large number of claims directly.
We give sufficient claim settling authority to our local offices, relying on their specific knowledge and experience of their market, local legislation and practice. This gives the client the advantage of dealing directly with the decision-maker. Our aim is to find the best solution and an efficient procedure, regardless of the severity of the claim.
When the claim is of a less complicated nature, it is handled through a routine or "fast-track" claims handling procedure, which allows for fast and efficient settlement. For high frequency, low value claims, all we need from the client is brief pre-defined information that allows us to quickly settle the matter.
Claims Settlement
Paramount to the insurance purchasing decision is our commitment to deliver prompt, skillful and knowledgeable claims service that meets our clients’ unique needs–whenever and wherever a loss occurs.
Exceptional claims service doesn’t happen by accident. It takes years of experience and organisation-wide dedication to build a customer-focused global claim network, committed to service excellence and continual improvement to better serve customers.
In the Australasian Region the Claims team handles over 150,000 claims a year. Every customer is given individual dedicated claims service; these are critical ingredients for the success of Chartis Australasia.
Overview