The loss notification should mention the following basic information:
Chartis Oman policy number
Date of incident / loss
Brief circumstances / details of loss
Estimate of loss amount
Contact Us
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GBM Building - Qurum
P.O. Box 1416, PC 114 Jibroo
Sultanate of Oman - Tel: +968 24 561 209
- Fax: +968 24 561 315
- Email: ask.chartis@chartisinsurance.com
Chartis Claims - Our Competitive Advantage
What should be expected from an insurer when a claim occurs? Prompt, skilful, knowledgeable claims service that meets your unique needs, whenever and wherever a loss occurs. This is precisely what you will receive being a customer of Chartis Oman.
No one can be sure when or where a loss will occur. But with the Chartis Companies, no matter if you’re a multinational company or a sole trader you can be confidant that you’ll receive high-quality claims service, anytime, anywhere. Internationally, the Chartis Companies have a vast network with representation in approximately 130 countries and jurisdictions.
In case of a loss, the Chartis Oman Policyholder, Insured or Beneficiary, where appropriate, should notify immediately our claims department using either one of the following contact details:
Tel: - +968 24 561 209
Fax: - +968 24 561 315
Email: - nabil.maroun@aig.com,
moideen.ovungal@chartisinsurance.com
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Claim notification:
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Acknowledgment:
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We will acknowledge receipt of notification showing the allocated claim number and requesting relevant documentation according to each line of business and depending on each case merits.
Investigations:
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Our claims department will handle the case investigations (when necessary) and may decide to appoint a surveyor or loss adjuster.
Settlement:
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Once the file is complete (with full documents and reports) and if the claim is payable:
We will prepare a discharge or a form of acceptance to be signed by the Policy Holder, Insured or Beneficiary.
Upon signature of the discharge or a form of acceptance by the concerned person, the settlement will be made either by cheque or bank transfer.