- A long-term commitment to the Australasian market and was the first insurer to provide Malicious Product Tampering coverage in 1986;
- strong relationships with market-leading independent adjusters, forensic accountants and coverage counsel around the world;
- limit of liability varies with risk and sales volume;
- coverage for recall cost, replacement cost, fines, extortion cost, rehabilitation expenses, consultant costs and business interruption;
- in-house claims personnel available 24-hours-a-day, 7-days-a-week, dedicated to crisis management claims and quality service;
- global claims support;
- a 24-hour emergency response helpline with access to experts from RQA Asia-Pacific who can assist in the event of an incident;
- pre-incident training available to clients by world-renowned consultants.
Contact Us
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Phone
Australia Wide: 1300 030 886
International: +61 3 9522 4000
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New South Wales
Head Office
Level 19
2 Park Street
Sydney
New South Wales 2000
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Victoria
Level 12
717 Bourke Street
Docklands
Victoria 3008
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Queensland
Level 32
10 Eagle Street
Brisbane
Queensland 4000
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Western Australia
Level 11
108 St Georges Terrace
Perth
Western Australia 6000
Contaminated Products/First Party Recall Insurance
In this fast paced world products reach customers in less time and in greater volumes than ever before. To meet rising demands, businesses rely on mass production, diverse vendors and suppliers, as well as complex manufacturing processes. Product contamination and/or defect can occur anywhere on the supply chain and is a prevalent risk for many organisations.
Malicious product tamper and product extortion can have significant consequences for a business. Disgruntled employees, political and social activism, sabotage and terrorism can all potentially result in intentional contamination of products. Having a robust plan in place is critical.
Chartis offers innovative crisis management solutions enabling clients to confidently pursue their goals, safe in the knowledge that product recall strategies are in place, plans are tested and potential financial losses are appropriately covered.
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Features and Benefits
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Chartis has:
Consultants
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The financial and management implications of incidents and subsequent litigation means expert preventative and incident management advice is essential. Our consultants help clients to streamline their crisis management and product recall plans, ensuring effective preparedness and significantly reducing the impact of a crisis.
RQA Asia-Pacific
Through our crisis management solutions Chartis clients can access RQA’s network of food safety and crisis management specialists. RQA are Asia Pacific’s leading crisis management and food safety experts, offering pre-incident and crisis response, product recall, crisis management, food safety services and retrieval services.
Globally RQA operate across three major world regions with offices in the Asia Pacific, based in Sydney; Europe and the UK, based in London; and The Americas, based in Chicago. RQA have personnel in over 90 countries worldwide and 2,000 representatives in the Australasian region.
RQA Asia-Pacific
Through our crisis management solutions Chartis clients can access RQA’s network of food safety and crisis management specialists. RQA are Asia Pacific’s leading crisis management and food safety experts, offering pre-incident and crisis response, product recall, crisis management, food safety services and retrieval services.
Globally RQA operate across three major world regions with offices in the Asia Pacific, based in Sydney; Europe and the UK, based in London; and The Americas, based in Chicago. RQA have personnel in over 90 countries worldwide and 2,000 representatives in the Australasian region.
Why Choose Chartis?
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You can be sure that you have a dedicated partner in Chartis. We are focused on servicing your insurance needs today and anticipating tomorrow’s. We aim for each client relationship to be a true partnership and will take on your challenges as if they were our own. By meeting straightforward needs as well as solving complex issues, we make your confidence our number one priority.
Through our experience, geographic reach and broad product offering our crisis management solutions ensure operational preparedness, minimising business interruption and allowing you to successfully navigate your way through challenges, reducing the potentially damaging consequences and subsequently strengthening your market position.
Chartis is a world leading property-casualty and general insurance organisation serving more than 70 million clients around the world. With one of the industry's most extensive ranges of products and services, deep claims expertise and excellent financial strength, Chartis enables its commercial and personal insurance clients alike to manage virtually any risk with confidence.
Contacts
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For further information please contact our Crisis Management team.