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Policyholder Services
Thank you for visiting our website. Now that you've allowed us to offer you innovative insurance products that differentiate us from the rest, please let us further differentiate ourselves through our policyholder service delivery.
Our team of Customer Service representatives is committed to providing fast, efficient and courteous customer service to meet your commercial insurance queries and requests.
Please feel free to provide your feedback on our service offerings to
cy.customer.relations@chartisinsurance.com
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On-Line Premium Payments through JCCSmart
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CHARTIS Assist
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CHARTIS Assist is the world’s largest assistance company with a dedicated and caring team of professional doctors, nurses, multilingual coordinators, travel and aviation specialists, and are available 24 hours to help you and your family during a travel emergency.
In the event of a medical emergency, CHARTIS Assist will be on the line to assist you, organise the treatment you need, keep the relevant people informed and monitor your progress until you are well and home again.
CHARTIS Assist has access to worldwide alarm centre services including :
Doctor and hospital referrals and appointments.
Emergency evacuations and repatriations.
Comprehensive case monitoring.
Translation/interpreter services in over 70 languages.
Assistance with lost luggage.
Credit card replacement services.
Help with any other problems that may arise while you and your family are away from home.
Road Assistance/Accident Assistance
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Road Assistance is provided by a contracted road Assistance Company in cases where the Motor Vehicle is immobilized because of mechanical or electrical breakdown, accident, fuel / oil / water run-out, puncture of tyre and locking of doors on a public road in an area controlled by the government of the Republic of Cyprus or the Sovereign Base Area.
Road Assistance also covers the transport of the insured Motor Vehicle to a garage chosen by the policyholder.
Provided that, in case the road Assistance Company does not respond, CHARTIS Cyprus will pay to the policyholder the reasonable cost of such towing.
Accident Assistance is provided by contracted road Assistance Company in case of a road accident involving an insured Motor Vehicle on a public road in an area controlled by the government of the Republic of Cyprus or the Sovereign Base Area. The officers visit the scene of the accident and provide the following services:
Take photographs of the scene and the vehicles involved,
Draw up a plan of the scene,
Complete the Accident Report form,
Photograph the driver's license, the Certificate of Registration and the Insurance Certificate of the vehicles involved in the accident,
Gather the particulars of any witnesses to the accident.
FOR ROAD /ACCIDENT ASSISTANCE CALL : 22435510