Claims

Call the emergency helpline directly on +44 (0)20 8762 8326.

Please note: calls may be monitored or recorded for training or quality control purposes.

When contacting us please provide:
1. your name
2. your location
3. your condition, symptoms or problem
4. a contact telephone number

Exclusions
Please remember Chartis UK will not be liable for any claim
1. where you are travelling against the advice of a medical practitioner
2. where the purpose of the trip is to receive medical treatment or advice
3. as a result of the use of non-prescribed drugs
4. as a result of suicide, attempted suicide or self-inflicted injury

Please note: For a full description of the exclusions and cover limitations for Medical and Emergency travel expenses and rescue, plaese read the policy document.

Personal property, baggage delay and money claims can be agreed in less than 15 minutes.

A call to our Concierge Claims Service with full details of the loss will enable our claims handler to approve the claim there and then in the majority of cases – no claim forms required. Payment will follow as quickly as it takes to get the money to the nominated bank account.

Claims can also be notified online and we’ll call back.

Call our Concierge Claims Service on 0844 892 0319 (UK only), or +44 (0)207 359 3433. Lines open 08.00 to 18.00 Mon. to Fri. (UK Time)

or email lifelinebaggageclaims@chartisinsurance.com

Please note: calls may be monitored for training or quality control purposes.

Personal property claims that can’t be SIMPLY settled
If a particular claim can’t be settled immediately, it will be handled through our standard claims settling service.

For a Political Evacuation claim the 24/7 CRISIS CENTRE HOTLINE must be called immediately on the following numbers:

UK/Europe/Rest of the world:   
+1-713-260-5500 (free phone)

USA/Canada:                           
+1-866-926-8457 (toll free)