Contact Lifeline Plus
  • Brokers: please contact your usual Chartis UK office.
  • Customers: please call your broker for information about Lifeline Plus.
  • If you are an employee and have any questions about Lifeline Plus, please contact the person or department in your organisation responsible for organising the cover.

Useful Links and Numbers

The following links and numbers allow insured persons to access the Travel Assistance and MyHealthPortal benefits offered by Lifeline Plus, and include the Foreign & Commonwealth office contact details.

Emergency Medical Assistance Back To Top

Phone: +44 (0)20 8762 8326 lines open 24/7
Please note: calls may be monitored or recorded for training or quality control purposes.

When contacting us please provide:
1. your name
2. your location
3. your condition, symptoms or problem
4. a contact telephone number

Exclusions
Please remember Chartis UK will not be liable for any claim
1. where you are travelling against the advice of a medical practitioner
2. where the purpose of the trip is to receive medical treatment or advice
3. as a result of the use of non-prescribed drugs
4. as a result of suicide, attempted suicide or self-inflicted injury

Please note: For a full description of the exclusions and cover limitations for Medical and Emergency travel expenses and rescue, please read the policy document.

Country Guides Back To Top

Click here for your Country Guide.

Concierge service Back To Top

Phone: +44 (0)20 8080 0360 Lines open 8am-8pm Mon - Fri, 9am-5pm on Sat (UK time)
Email:Lifelineplus@prestigein.com
(please quote your Lifeline Plus policy no. in all correspondence)

Please note: calls may be monitored or recorded for training and quality control purposes.

Concierge Claims Service Back To Top

Phone: 0844 892 0319 (UK only)
+44 (0)20 7359 3433 (overseas) Lines open 08.00 to 18.00 Mon - Fri (UK time)

Email:lifelinebaggageclaims@chartisinsurance.com

Please note: calls may be monitored or recorded for training or quality control purposes.

MyHealthPortal Back To Top

Phone: +44 (0)20 7486 2300 or click here.

Please note: calls may be monitored or recorded for training or quality control purposes.

Foreign and Commonwealth Office Back To Top

Phone: 0845 850 2829 (UK only)
+44 (0)207 008 1500 (overseas)
Website:www.fco.gov.uk/travel

Please note: We are not responsible for the contents of the Foreign and Commonwealth Office site or any reliance you place on those contents.