The long established goal of Claims is to provide a quality claims service, professionally delivered in a cost efficient manner

Service Standards

We know that our rapid response to a claim, our speed of claims settlement and regular progress updates are vital to our customers. This is why our claims service standards directly target these issues. If we are liable and we think a new claim can be settled, then we aim to pay it quickly. If a new claim can't be settled straight away, then we'll respond quickly, identifying the individual handling the claims and the course of action being taken. We aim to send all payments within 5 working days of receiving all the necessary information to support the payment and we'll tell our clients whenever there are any material developments in a claim. We attach great importance to these service standards.

21st Century Claims Service

We put great emphasis on our expert post-loss services because we know from experience the dramatic benefits they can deliver to policyholders after a loss. We are constantly looking for new ways of expanding our expert services - reflecting the wider modern day service requirements of our clients. Our in-house legal and insurance expertise, delivering cost savings to clients underlines this commitment.

Expertise and Experience

We are very proud of the technical expertise and continuity within our claims teams. The breath and specialism of our product range and our range of clients (large, small, local and international) provides an exciting and challenging environment for our long-serving claims staff. The variety of cases they handle and their high authority levels is why we are able to boast so many seasoned professionals in our claims teams. Our people's technical knowledge, decision-making ability and detailed familiarity with the claims they are handling, demonstrated year after year, has earned the respect of the brokers and clients they work so closely with. We know that the quality and consistency of service provided by our claims operation is one of our greatest strengths at renewal time.

Rock Solid Financial Security

Chartis has the financial strength, claims-paying ability and level of security unmatched by any other insurance organisation. Our ratings from the world’s principal ratings agencies indicate the highest level of ability to meet financial commitments to policy holders. These days this is welcome reassurance for policyholders and their brokers. It is also an important differentiator for us in today's marketplace. Growing pressure on insurers' reserves suggests that insurance buyers should be more sensitive to the strength and claims paying ability of their risk carriers.