Claims Settlement Procedures

In case of a loss occurrence Policyholder / Insured / Beneficiary should notify immediately the claims department using either one of the following contact details:

Tel:  +9611 805 436
Fax: +9611 806 960

Claim Notification:

The loss notification should mention the following basic information:

• Policy number

• Date of incident / loss

• Brief circumstances / details of loss

• Estimate of loss amount

Acknowledgment:

We will acknowledge receipt of notification showing the allocated claim number and requesting documents according to each line of business and depending on each case merits.

Investigations:

Our claims department will handle the case investigations (when necessary) and may decide to appoint a surveyor or loss adjuster.

Settlement:

Once the file is complete (documents and reports) and if the claim is payable:

• We would prepare a discharge or a form of acceptance to be signed by the Policyholder / Insured or Beneficiary

• Upon signature of the precedent document by the concerned person, the settlement will be made either by cheque or bank transfer.