Marine

Even the most prudent client cannot prevent every loss from occurring. Natural disasters give little warning about where and when they will strike. And who can predict when a cargo consignment will go down with a vessel at sea, be destroyed in a warehouse fire, or even hijacked by pirates?

So, when a claim does occur, our clients expect fast, expert claims service and that’s where our global presence sets us apart. Chartis operates in around 160 countries worldwide, making ours an enviable marine claims network.

This network helps us to deliver valuable operational benefits. Our claims staff are marine specialists who understand local laws and business practices and have years of experience handling claims locally and internationally, enabling us to resolve them quickly and maximise recoveries.

In any given day our handlers will deal with claims ranging from standard cargo losses, advanced loss of profits, freight forwarders and charterer’s liability through to ship-repairer’s liability and terminal operator’s claims.

All of this benefits not only our clients but their own customers in turn. The customers can resolve their claims in their own country and in their own language, while our insured clients can deal with Chartis at a regional level to ensure that the concerns or requirements most important to them get addressed.

All of which can be very helpful to clients operating in different time zones to their customers or business units. It can also be invaluable where complex issues demanding an understanding of the local environment need to be supplemented with a more lateral problem-solving approach.