Motor Fleets

When you are relying on fleet vehicles to make doing business possible, delays and complications during the claims process can be a disruption too far.

Our motor fleet experts sit apart from our other claims teams, providing a specialised service. Each client has a dedicated claims handler to serve as a principal point of contact, establishing early in the relationship what’s important to that business [using preferred repairers or for example] and setting expectations well in advance of the first claim.

We also make our processes as transparent as possible. Clients are welcome to audit our procedures, claims files, records and systems whenever they wish.

It’s about making our clients comfortable in the knowledge that we’ll handle each claim swiftly and efficiently, with the best interests of their people and their bottom-line always in mind.

And after an accident, early support and intervention can minimise human suffering and reduce claims costs. Medical rehabilitation makes sure that third parties negligently injured by insured drivers get the treatment and support they need, while our vocational consultants ensure a successful return to work.