My Lifeline - Before you leave
Lifeline Plus - My Lifeline
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Claims information for businesses and their insured employees under a Lifeline Plus Group Personal Accident & Travel Policy.
Making a Claim >
Help, even before you travel
- Pre-travel security and situation awareness programme
- Travel Angel
In unfamiliar or foreign environments, business travellers may encounter risks to their health,
safety and security (e.g. illness, outbreaks of civil unrest, terrorism and natural disasters).
If both the employer and employee have prepared in advance, employees will be better prepared for their journey and the employer better prepared to assist them.
The Travel Angel online course aims to instil a self-awareness culture and reduce exposure to risks through education and awareness training. It will help business travellers to plan ahead and identify and manage potential travel-associated complications.
Watch an introductory presentation >
Log on to Travel Angel now* >
* To access the service you will need your employer's Lifeline Plus policy number
- Country guides and emergency document storage
- Country guides
Our country guides provide guidance about relevant issues in any country you are visiting, including pre-travel vaccination requirements, visa details, information about medical care and listings of approved medical providers, as well as information about cultural dress codes, currency exchange and important telephone codes.
Emergency Document Storage
You can also upload important documents and medical details to a personal and secure website and, if you have a medical or other emergency, they can either be retrieved online or by calling our medical assistance company.
Access Country guides and emergency document storage* >
* To access the service you will need your employer's Lifeline Plus policy number
- Emergency travel alerts by text or email
- Red24 emergency alert service
Red 24 provides an emergency alert service via text or email, updating you with important security information that may affect your safety while travelling.
Log on, provide a mobile phone number and/or email address, and the name of the country you intend to visit, and you will receive text alerts on your mobile phone that will keep you ahead of changing political situations or severe weather conditions which might disrupt your trip.
Access Red24 emergency travel alert service* >
* To access the service you will need your employer's Lifeline Plus policy number
- Help with bookings and reservations
- International concierge service
Need a restaurant that will be open at 11pm, near your hotel? Flying to Nairobi and need a conference room near the airport?
Our Concierge Service can also save you time and effort at home with recommendations for local tradesmen, decorators and gardeners plus information about schools, doctors or babysitters etc. in the area.
Simply phone: +44 (0)20 8080 0360* (8am to 8pm, Mon. to Fri. and 9am to 5pm, Sat. UK time)
or email us at Lifelineplus@prestigein.com**
* To access the service you will need your employer's Lifeline Plus policy number
** Calls may be monitored and recorded for training and quality control purposes.