My Lifeline - When you're travelling
Lifeline Plus - My Lifeline
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Claims information for businesses and their insured employees under a Lifeline Plus Group Personal Accident & Travel Policy.
Making a Claim >
Peace of mind travel services
- Emergency medical assistance 24/7
- Emergency Helpline
If you need assistance call our 24/7 Emergency Helpline and talk to one of our multilingual
assistance co-ordinators.
Our co-ordinators are experienced in dealing with hospitals and clinics worldwide and backed by medical consultants and nursing staff, to help ensure you get the most appropriate medical treatment.
They can arrange:- direct billing with hospitals and clinics, so you don’t need to use your own cash or credit card
- for someone to visit you whilst you’re in hospital or ill abroad
- to bring you home - with a fully equipped medical team if you need one
Phone: +44 (0)20 8762 8326* (24 hours a day, 7 days a week)
When contacting us please provide:
1. your name
2. your location
3. your condition, symptoms or problem
4. a contact telephone number
Exclusions
Please remember Chartis will not be liable for any claim
1. where you are travelling against the advice of a medical practitioner
2. where the purpose of the trip is to receive medical treatment or advice
3. as a result of the use of non-prescribed drugs
4. as a result of suicide, attempted suicide or self-inflicted injury
Please note: For a full description of the exclusions and cover limitations for Medical and Emergency travel expenses and rescue, please read the policy document.
* Calls may be monitored and recorded for training and quality control purposes
- Non-medical emergency assistance services
- In addition to the travel medical services we offer a range of other services to help out in a crisis.
Emergency message relay
Getting your message through to family and business associates.
Lost ticket & baggage location
Help with replacement of lost or stolen tickets, passport or travel documents, contact lenses and glasses and location of lost baggage.
Emergency cash advance
If your cash is lost or stolen abroad (the advance will be deducted from any subsequent claim payment or must be reimbursed to us).
Port/airport assistance
We’ll liaise with your carrier if you’re delayed on the way to your departure point and make onward travel arrangements.
Legal referral
To an Embassy, Consulate or other source of legal advice, including an English speaking lawyer.
Phone: +44 (0)20 8762 8326* (24 hours a day, 7 days a week) * Calls may be monitored and recorded for training and quality control purposes