Chartis Europe SA and its associated companies and branches (collectively “Chartis”, CJSC “Chartis” fully belongs to Chartis Europe S.A.) pay special attention to data protection. Our procedures are in line with all applicable data protection laws in the countries in which we operate. Chartis is registered with the local Data Protection Commissioner (or equivalent local agency) wherever this is required.
In order to arrange and process your insurance cover and to carry out any related activities (for example billing, accounting, compliance with security rules, insurance administration, claims and customs control) we may require certain personal data such as your name, address, phone number, credit or bank card number.
By purchasing insurance and associated services through this website, and by providing us with your personal data, you acknowledge and consent that Chartis is processing your personal data in accordance with this Policy and the relevant laws and regulations in the Russian Federation, including the transmission of the data within or outside the European Union. The consent on personal data processing shell have limitation as to time necessary to the purposes of data processing and may be revoked by submitting a written application to CJSC “Chartis”.
Special or sensitive information
If you need assistance upon occurrence of an insured event or if for loss adjustment disclosure and processing of information concerning your state of health is required we shall be entitled to process personal data related to a certain category (information about your health, marital state and other specified category) only with your prior written consent.
Transmitting data to other parties and jurisdictions
We shall be entitled to transfer your personal data to third parties including transfer over the state border only for the purpose of providing you with good services in insurance, treatment, claims, administration as well as for provision of other services related to insurance to the extent it is required for fulfillment of our obligations. If we transfer your personal data we will use our best efforts to comply with applicable legislation and obtain all necessary permits and approvals (if such are required). We shall not be liable for losses incurred due to incomplete or unreliable personal data provided by you. If we transmit personal data abroad it is our policy to enter into contracts only with our business partners that ensure the best possible and adequate protection of personal data subjects’ rights and use their best efforts for this purpose.
Please note that we may disclose your personal data to our related companies within or outside the European Union. When providing us with your personal data you acknowledge and consent to the transfer of your personal data to our related companies.
If we sell our business activity to any third person at any time in the future, then we may transmit your personal data for the seamless continuation of the business activity.
We will provide your data to the competent authorities or court only upon their request and in the cases required according to the applicable laws.
Storage and destruction of data
We use our best efforts, including taking reasonable technical and security actions, for the protection and safe storage of your personal data and to protect your personal data from unauthorised access, and use. We pay special attention to the safe transmission of the personal and financial data.
- We will authorise access to your personal data only to those persons who need access;
- We will not use your personal data for marketing purposes without your express consent in advance;
- We will use your personal data for sending you newsletters only if you subscribe to this service.
- If you register on our website, you do not have to provide your data again when making another booking.
Chartis and Insurance data
Your personal data and the contracts between you and CJSC “Chartis” are stored Chartis’s systems. If you would like to get information about your personal records or of your data stored by CJSC “Chartis”, about the data management and data processing entities (if any), or would like to request that your data be changed or deleted, please contact us at the following e-mail address: reception.moscow@chartisinsurance.com.
Your rights
In case of violation of your rights related to your personal data, you may have a right to refer this matter to the court, or the data protection commissioner in the place where you purchased your insurance.
Cookies & Web Beacons
When you use our website, your browser stores cookies on your computer's hard drive. During the reservation process, we will store data sent by your browser and computer to our website. We will use such data only in aggregated form for statistical purposes and to enable us further to develop our services. Please note that this information is for our use only – we do will disclose or share this information with any third parties.
You can delete cookies from your computer if you wish. However, our cookies do not contain any personal identification information and will automatically expire after a few weeks.
We may also use a service that collects data remotely by using "web beacons" or tags embedded in our site's content. The data we collect includes details of the operating system and browser you use, how you navigate to and through our site, and how long you stay on our web pages. This information is anonymous and does not include your name, e-mail address, or any other contact information. We will share this information with our corporate affiliates and with our third party vendor, Omniture, Inc. To learn more about Omniture, Inc’s privacy standards and use of web beacons, visit www.omniture.com/company/acquisitions/visualsciences/privacy/policy.