Product Recall

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Product Recall Bulletins

  • Follow the link to below to download the latest Product Recall Bulletin, produced for Chartis by our expert food consultants, RQA Europe Ltd.

    These monthly reports highlight the varied nature and widespread incidence of product recalls, both within the UK and across the European Union.
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Anatomy of a Recall

The direct costs of recalling a product are often only a fraction of the true cost to the business. That’s why the protection options we provide goes well beyond meeting conventional recall charge.

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  • Inspection

    • Expert analysis, testing or inspection of the faulty product and the manufacturing facility usually precedes any decision to instigate a recall.

  • Announcement

    • Placing national, local and trade safety notices as part of a recall.

  • Reputation

    • Conducting an efficient recall is essential but the problems do not stop there. If faulty products reach the market place this could also result in ensuing damage to your reputation, the loyalty of your customers & the confidence of your investors.

  • Resources

    • Who pays for the extra staff and overtime required to provide customer helplines, receive and account for returned consignments of damaged product? And, who's running the business while everybody is busy with crisis management?

  • Retrieval

    • The speed at which affected goods can be traced, identified and recovered is critical to the overall success and damage limitation of a recall operation.

  • Disposal

    • Safely disposing of the damaged or contaminated goods. Certification of disposal may also be required, to prevent dangerous items resurfacing in the secondary market.

  • Cancellation

    • Cancellation fees for advertising, media or promotional schedules.

  • Repair & remediation

    • Finding out what caused the product fault (such as contaminated environment or the design specifications) then replacing, restoring or fixing the product.

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