Technical Expertise

At Chartis we are committed to delivering prompt, skillful and knowledgeable claims service that meets our clients unique needs – whenever and wherever a loss occurs.

Exceptional claims service doesn’t happen by accident. It takes years of experience and organisation-wide dedication to build a customer-focused global claim network, committed to service excellence and continual improvement to better serve customers.

In the Australasian region the claims team handles over 150,000 claims a year. Every customer is given individual dedicated claims service.

Overview

We subscribe to a corporate culture that stresses technical expertise and innovation. To be able to meet the demands of our clients, we have given a high level of authority to our local offices. Our claims staff handle claims locally, working from their own experience of the market, based on their expert knowledge of local insurance wordings, jurisdiction, practice and language.

At Chartis, our experienced global claims team is comprised of over 10,000 claims professionals in 345 offices in 160 countries and jurisdictions, allowing claims to be managed by drawing on local, first-hand knowledge of risks, forms, business practices, legal and regulatory issues.

Chartis insurance companies handled nearly four million claims in 2008 and offer dedicated resources to ensure consistency of claims handling, effective account stewardship and winning claims strategies. Our financial capacity offers customers the security of long-term stability. We will be here to pay valid claims tomorrow and years from now.