In serious medical emergencies the insured may contact emergency assistance company Travel Guard Chartis at +4021-301.77.77
In the following cases the insured must always contact Travel Guard Chartis:
If you do not contact from abroad the assistance company, Chartis Romania SA reserve the right of limiting the indemnity amount regarding the emergency medical expenses or other expenses paid by you or to be paid.
Please note that an insurance card is not a credit card. Invoices cannot be sent directly to Chartis Romania SA without prior consent. In cases of minor costs, the insured must first meet these costs themselves before subsequently applying for indemnity from Chartis Romania SA.
Claiming for indemnity
Please print and send a notification of travel loss to:
Chartis Romania Insurance Company, S.A.
145th Calea Victoriei
Victoria Center - 8th Floor
District 1, 010072
Bucharest
Romania
Tel: +4021-300 96 21
Fax: +4021-300 96 36
Claims can also be reported via e-mail to Romania.Claims@chartisinsurance.com
In order to speed up settling your claim, please enclose the following documentation:
- travel ticket or other proof of trip
- in case of medical expenses or trip cancellation: a duly dated and signed physcian's certificate
- the original receipts for goods, services, treatment and medication costs
- in case of delayed or missing luggage: a copy of the claim form presented to the carrier or a police report
- in case of delayed or missed departure: a certificate issued by the transport company detailing the delay and the reason thereof
- police reports (if available)
- witness statements (if available)
- in case of death: death certificate.
In case additional information is required, Chartis Romania Insurance Company, S.A. will request this information in writing.
Should you require additional information or assistance, please don't hesitate to contact us.