This dedicated group handles primary property and casualty claims on a national basis, with four regions covered by offices in New York, Los Angeles, Boston and Chicago. Our claims staff is co-located with underwriting, loss control, and members of the Account Service Management team.
Construction Claims Advantages
- Chartis has been a provider of specialized claims services to the construction industry for over 15
years. Our dedicated construction claims staff averages 15 years of industry claims experience
and are licensed to adjust claims in all states.
- Nearly 4,500 claims and service professionals dedicated to Workers' Compensation, Primary and
High Severity Specialty claims.
- Since our inception, we have closed over 300,000 construction claims and generated over $3.3
billion in claim payments.
- Paperless environment ensures consistent, uninterrupted service of claims handling.
- Designated Construction Claims Teams for:
General Liability and Automobile Liability
- Dedicated Construction-only casualty claims offices and adjusters located in New York, Boston, Chicago
and Los Angeles and licensed to adjust claims in all U.S. jurisdictions
- Claims service professionals co-located with underwriters, loss control engineers and account
service management staff to maximize communication
Workers' Compensation
- 21 Workers’ Compensation service centers with designated Construction claims staff
- Workers’ Compensation Claims division includes over 900 technical staff deployed in 26 states
- Proactive early return-to-work focus reduces temporary disability days
- Range of proven and leading-edge Medical Management strategies ensures quality care for injured
workers
- Significant experience in virtually every jurisdiction
- Full use of Chartis proven litigation management program
- Extensive experience handling customized employer requirements and special account instructions
- Comprehensive catastrophic claim experience with immediate, nationwide response
- Technology:
- Online documentation of every claim’s status and disposition plan in claims progress report
- IntelliRisk® Advanced: Risk management information systemPrimary Severity Claims Unit (PSU)
- Handles catastrophic bodily injury and property damage claims where Chartis writes both the primary and umbrella policies
- A dedicated team of highly experienced file handlers with broad exposure to wrap-up programs and other construction specific policiesConstruction Defect and Excess Construction Defect
- Dedicated offices with highly experienced claims staffArchitect and Engineers Professional Liability Claims
- Dedicated claim office in Boston, MA providing contract review services (within 48 hours), pre-claim prevention, and service and risk management seminarsCrisis Solutions
- Crisis Response® - Built-in crisis management enhancement included at no additional cost:
- 24-hour hotline with access to claims specialists
- $250,000 of additional policy limits to cover immediate expenses on excess policies
- Catastrophe Advantage ProgramSM (CAP) – Identifies the most vulnerable insured locations and
secures priority access to vital claim adjustment resources prior to hurricane landfall, optimizing responseTo report a claim:
Tel: 800-910-2667
For emergency claim reporting outside normal business hours, call toll-free: 888-244-2736
To check the status of a claim or for general claim inquiries, call 866-642-5246 (Eastern Zone) or 877-802-5246 (Western Zone).