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CrisisResponse® for Multinational Companies

Multinational companies of all types and sizes face the risk of a crisis event at any time, anywhere in the world.  If a crisis event does occur, repercussions may include revenue decline, long-term injury to brand reputation and the loss of valued customers. 

CrisisResponse®, a 24-hour, 365-day service provided by endorsement to WorldRisk Foreign Commercial General Liability coverage, provides clients with immediate access to the necessary funds and resources essential in managing these repercussions.  Immediately following a covered crisis event, clients can select from an extensive list of leading public relations firms and crisis management experts to assist in maintaining positive brand reputation as well as tap into our unparalleled global network of claims expertise.

Products and Services Back To Top
  • An aggregate limit of $300,000 per policy term (in addition to Foreign Commercial General Liability limits), or $250,000 for CrisisResponse expenses and $50,000 for Crisis Management Loss
  • Covered expenses may include public relations, temporary living, travel, psychological counseling, medical transportation and funeral expenses
  • Our global claims expertise can easily be accessed 24-hours-a-day by calling a toll-free hotline within 48 hours of a crisis event
  • Coverage is provided for man-made crisis events (an extension for natural crisis events is also available)
  • Access to our network of operations serving customers in 160 countries and jurisdictions, with on-the-ground resources who have in-depth knowledge of a country’s or jurisdiction’s laws and regulations
  • CrisisResponse Overview (.pdf)
 
Service Activation Back To Top
Follow these 4 easy steps to activate your CrisisResponse service:
1. Download your CrisisResponse emergency cards here, print them out on Avery Business Card Product No. 5881 and remember to carry a copy on you at all times
2. When a crisis event occurs, call the hotline number provided on your emergency card within 48 hours of the event to be connected to our dedicated WorldSource claims specialist
3. Our WorldSource claims specialist will quickly assess the situation and facilitate your access to our best-in-class resources
4. You select from an extensive list of leading public relations firms and crisis management experts who will handle the crisis event going forward      
Claims Back To Top

WorldSource provides comprehensive global solutions to meet the property, casualty and specialty risk needs of U.S. and Canadian-based companies operating overseas and foreign-based companies operating in the U.S. and Canada.  

WorldSource offers insureds specialized support for a variety of claims including domestic and foreign primary casualty, domestic and foreign property, product recall, trade credit, kidnap and ransom/extortion and political risk with claims offices in New York, Dallas, Dubai, Istanbul, San Juan, Croydon and Manchester.

Drawing on the extensive experience of our claims professionals, their in-depth knowledge of local laws and regulations and an established and proven network of accounting, litigation and loss control experts, we are able to effectively and efficiently manage specialized claims around the world, immediately report covered claims in-country and issue claim payments in the country and currency that works best for our clients.

We utilize IntelliRisk® Advanced, a web-based claims analysis and inquiry system, providing forecasting, allocation, communication, reporting and querying tools for companies of all types and sizes worldwide. Data reporting can be tailored specifically to a multinational client’s needs, with reports able to be generated in multiple currencies and custom layouts.

Insureds can report a claim by doing any of the following:

Fax:     
212-509-9369  
 
Mail:     
WorldSource Claim Department 
80 Pine Street, 11th Floor 
New York, NY 10005 

Additional Resources Back To Top
Currency Converter Current exchange rate for all countries around the world
World Time Current times for all time zones around the world
U.S. Department of State Tips and protocols for handling crisis, financial, medical and criminal situations while overseas
U.S. Department of Homeland Security Requirements of traveling abroad, security alert level updates and the documents required to enter a foreign country 
U.S. Treasury Department Office of Foreign Assets Control (OFAC) webpage on this site provides information on economic and trade sanctions and other national security, foreign policy or economic issues overseas
Overseas Security Advisory Council Security developments overseas posted daily as well as recommendations for security planning and protection for U.S. businesses operating overseas
Foreign Affairs and International Trade Canada Worldwide updates, mandates and protocols updated daily specific for Canadian citizens