CrisisResponse® Product Profile.pdf
Excess Casualty Claims Management Service Profile.pdf
Excess Casualty Differentiators.pdf
Umbrella Prime® Product Profile.pdf
eDelivery for Excess Casualty.pdf
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CrisisResponse®
Included with Umbrella Prime® and Prime Express for Small Business, CrisisResponse® provides immediate access to the funds and professional support needed to expedite recovery in the event of a potentially catastrophic casualty crisis. The built-in coverage enhancement offers additional policy limits, access to leading crisis management firms and the immediate support of in-house claims specialists. CrisisResponse provides the tools needed to manage a serious crisis, control severe liability claims, and restore a company’s reputation.
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Features and Benefits
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- Up to $250,000 outside of the umbrella limit for immediate crisis management costs
- Covered expenses may include temporary living, travel, psychological counseling, medical and funeral expenses
- Additional limit of up to $50,000 to retain the services of a public relations or crisis management firm
- Immediate access to in-house claims specialists to triage the situation - 24-hour, toll-free crisis hotline: 1-877-244-3100
- Optional coverage enhancement that amends the definition of CrisisResponse costs to include expenses incurred by the recall, inspection or disposal of a product that results in a crisis event
Marketing Materials
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Claims
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Our specialized claims services manage a broad spectrum of casualty exposures and are segmented by specialty to ensure claims are handled by claims professionals most experienced with any given loss and product type. Once a claim is reported, our approach brings to bear high quality investigative, legal and engineering expertise early in the claims process when it can have the greatest benefit for the client.
Claims in litigation benefit from some of the nation’s top legal defense firms and forensic and evidence experts, and claims that require field investigations are referred to a premier team of investigators who undertake a rigorous and methodological approach to protect our policyholders’ assets.
We have dedicated customer-focused teams for transportation/fleet, entertainment, retail, products liability, commercial auto, construction, energy and many other industries facing particularly complex and unique risks. We have also positioned catastrophe teams to respond expeditiously to incidents nationwide and an expansive network of nurse consultants to conduct field-based case management.
To report a crisis and trigger CrisisResponse coverage, policyholders can call the 24-hour toll free hotline: 877-244-3100
To report or check the status of a claim please contact us:
Tel: 866-473-0756
Fax: 866-743-4376