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FlexAssure

FlexAssure provides employees with basic access to the health care system at an affordable price point. Offering a wide range of valuable inpatient and outpatient benefits, along with prescription drug and short-term disability coverage, FlexAssure is an effective way of delivering substantial health benefits to those workers who need them most.
Features and Benefits Back To Top
  • Enables employers to offer employees basic access to the health care system with no pre-existing condition limitations. As an expenses-based program, FlexAssure pays based on the actual expense, per service type, up to a maximum benefit amount per year
  • Provides coverage for emergency room care, in-hospital stays, ambulance and surgical needs outpatient services and doctor’s office visits
  • Offers a true point-of-service fully insured prescription drug card service
  • Provides discounts at premier physicians, hospitals and medical centers nationwide through a Discount Provider Network
  • Enables employers and organizations to choose a standard program or various options to customize a benefits program to their strategic goals and employee needs
  • Generally favored by medium to larger companies with a minimum group size of 50 lives and no upper group size limit
  • Supplements existing coverage or provides affordable access to new insurance
 
Claims Back To Top

The goal of A&H Claims is the skillful evaluation and swift resolution of every claim. To make sure this commitment is met, we employ teams of specialists in accident and health claims, and we assign dedicated specialists to cases with complex needs. The people at A&H Claims embody our standards for service excellence. Our claims specialist unit is staffed with seasoned supervisors and examiners cross-trained in all facets of claims processing. These knowledgeable professionals have the expertise to provide the right solutions and the authority to implement them. What’s more, our people are warm, patient and particularly sensitive to difficult situations. We also provide specialized claims support exclusively for the needs of our agents, brokers and consultants.

We understand that our clients view their interaction with our team as the touchstone of the claims process. A&H’s Call Center is managed to ensure that the performance of our staff and our technological support results in an outstanding level of customer service for each of our clients.

Our Call Center operations are designed with the latest technology to optimize communications with our customers. Our sophisticated call management system is fully automated to minimize call transfers and hold times and provide every caller with exceptional service. And we are continually assessing Call Center volume, hold times and peak periods so that we are always staffed and ready to provide outstanding customer service.

You can reach the Domestic A&H Claims Department at 1-800-551-0824. Our business hours are from 8:30 a.m. to 8 p.m. eastern time. After hours, customers may leave messages. We guarantee a return call within 24 hours.