Surety

Our specialized claims services manage a broad spectrum of casualty exposures and are segmented by specialty to ensure claims are handled by claims professionals most experienced with any given loss and product type. Once a claim is reported, our approach brings to bear high quality investigative, legal and engineering expertise early in the claims process when it can have the greatest benefit for the client.

• Chartis Claims Advantage
  
  - Claims in litigation benefit from some of the nation’s top legal defense firms and  forensic and evidence
     experts, and claims that require field investigations are referred to a premier team of investigators who
     undertake a rigorous and methodological approach to protect our policyholders’ assets.
  
  -  Dedicated customer-focused teams for transportation/fleet, entertainment, retail, products liability,
     commercial auto, construction, energy and many other industries facing particularly complex and unique
     risks.
  
  -  Positioned catastrophe teams to respond expeditiously to incidents nationwide and an expansive network
     of nurse consultants to conduct field-based case management.
  
• Claims Capabilities Facts
  
  -  We paid approximately $19 billion in claims in 2009
  -  Our teams handled over 825,000 claims in 2009
  -  We have one of the largest, most specialized claims departments in the industry with
      unmatched credentials.
  -  Claims staff averages 11 years industry experience. 
  -  Our staff has more than two decades of experience writing specialty/ complex lines.
  -  Our commitment and longevity in the insurance market means we’ll be here to handle our policyholders’
      claims in the years to come.
  -  We have a dedicated structured settlements department that works closely with claims professionals in
     the claims resolution process to maximize savings to the insured.
  -  Chartis U.S. has a nationwide presence and global experience.
     We have:
      -  Panel counsel firms that cover every jurisdiction in the U.S.
      -  25 service centers and numerous dedicated/ specialty claims staff located nationwide.
      -  24 staff counsel offices in 15 states.
  - Paperless claim handling process was implemented to improve operating flexibility. This paperless
     process is supported by two zonal Operations Centers located near the zonal headquarters. The
     Operations Centers are responsible for all mail processing, claim setup, medical bill processing and
     certain bill payment responsibilities within the zone and each contains a customer service call center.
  
• To report or check the status of a claim please contact us:
  Tel: 888-602-5246
  Fax: 866-227-1750